Sri Software
ABN:45612647971
sales@srisoftware.com

Ticket Status

1.Go to the back-office and click on the option Service Desk Management - Setup and then click on the option Ticket Status.




2. Add New : This Button is used to Add New Ticket Status.

3. In below image click on Add New Button then it will displays the following image.


4. A New Ticket Status will open the new page and fill the details.

5. Fields in this Ticket Status Include:

  • Status Name
  • Status Icon
  • Display Order.

6. Once you have completed the Ticket Status details, clicking the Add button as shown below.




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